Tundu Lissu afikishwa Mahakamani asomewa shitaka la uhaini

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  Mwenyekiti wa chama kikuu cha upinzani nchini tanzania, Chadema, Tundu Lissu jioni hii amefikishwa katika Mahakama ya Hakimu Mkazi Kisutu jijini Dar es Salaam, na kusomewa shitaka moja la uhaini. Tundu anayetetewa kwa sasa na Mawakili sita ambao ni Dk. Rugemeleza Nshalla, Dickson Matata, Jebra Kambole, Michael Lugina, Hekima Mwasipu, na Gaston Garubindi, alisomewa shitaka hilo la Wakili Nassoro Katuga Awali Jeshi la Polisi nchini Tanzania lilisema lilimkamata Lissu jana mkoani Ruvuma kwa tuhuma za kufanya uchochezi wa kutofanyika Uchaguzi Mkuu 2025. Aidha Polisi nchini humo kupitia taarifa yake ilitoa onyo kwa vyama vyote vya siasa kutotoa maneno ya uchochezi, kashfa kwa Polisi na Serikali au viashiria vyovyote vya uvunjifu wa amani katika kipindi hiki cha kuelekea Uchaguzi Mkuu. Mapema Polisi walipiga mabomu ya machozi na kuwatawanya wafuasi wa chama kikuu cha upinzani nchini Tanzania, Chadema huku wakizua viongozi wa chama hicho kufanya mkutano na waandishi wa habari. Vyombo vy...
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Credit Administration and Key Accounts Associate - Tanzania Branches

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Tanzania Branches

Job Description: Credit Collections Lead (Tanzania)

You are responsible for the execution of Sokowatch’s Financial Services strategy in Tanzania relating to credit collections and recovery. You are the owner of the Sokowatch Financial Services collections targets assigned to you including working capital financing, asset financing and other credit products to come.

You are charged with actively collecting past due credit through various channels including but not limited to SMS, telephone calls, customer visits and working with local administration and external debt collection agencies.

Our Vision

Dominate the small shops market across Africa by being their #1 partner for all goods and services by 2021. Sokowatch aims to be the platform through which our customers access a comprehensive offering of financial services that allow them to achieve both their personal and professional goals.

Your Mission in our Vision

Financial services will be the biggest differentiating factor of Sokowatch from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers but also enhances their earnings potential, Sokowatch will become an indispensable long-term partner for our customers. Our strategy is to provide a world class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business

Reporting into: Regional Credit Risk Manager

Main Responsibility: Ensure the NPL>90 Days is below 1% for the portfolio in Tanzania

Other Responsibilities

  • Daily follow up of Overdue Invoices between 1-90 Days Arrears category through phone calls and field visitations were necessary
  • Ensure 360 Customer Relationships Management Cycle by categorizing all defaulted loans
  • Assignment of calls to ensure repayments while developing Pay plans/Promise to Pay Database with elaborate follow ups
  • Ensure a thorough KYC process by conducting a verification exercise to all new clients and capture of relevant information in organization’s systems for decision making
  • Conduct Customer education to all new and existing clients to ensure adherence to Sokowatch Credit terms and communicate any change of policy
  • Provide superior Customer Experience by actively engaging all clients with feedback and information where necessary through phone calls, market visits and gathering market insights
  • Handle all customer and agents’ complaints within the credit portfolio
  • Any other duties may be assigned

Internal stakeholders: Credit Call Agents, Customer Growth Reps, Customer Engagement Reps, Collections Lead, Warehouse Managers, Agent Managers, Delivery Agents, Financial Services Product Manager, Data analysts, Risk Management

External stakeholders: Debt Collection Partners

Key KPIs

  • NPL> 90 Days Default Rate to be less than 1% ( # of customers who have failed to make any repayments for more than 90 days)
  • Above 95% Collections Rate (# Recurrent Invoices)
  • 100% verification of all existing and new clients
  • Accurate and thorough record keeping
  • Exhibit good customer relations by deriving customer satisfaction in Tanzania

Preferences

  • We would appreciate persons from the Microfinance sector
  • Good with data, accounting and excel with at least 3 years of experience
  • Good regional understanding of place of work
  • Above 28 years preferred

Education

Bachelor's degree / 3 year Diploma in Commerce, Finance, Accounting, Co-operative Management, Business Administration

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